Returns & refunds.

Our returns and refunds policy lasts 30 days from the date of delivery. If 30 days have passed since your purchase, we can no longer offer a refund or exchange. To be eligible for a return, items must be unused, in their original packaging, and in the same condition in which they were received.

Because much of our range is perishable, certain goods cannot be returned once dispatched: chocolate, couverture and other temperature-sensitive ingredients, opened or partially used packaging, and any item that has left cold-chain storage. Gift cards, downloadable resources and select hygiene-sensitive supplies are also non-returnable. A receipt or proof of purchase is required to complete any return; please do not send goods back without contacting us first.

Partial refunds may apply where an item shows signs of use, is missing parts for reasons not due to our error, or is returned more than 30 days after delivery.

Once your return is received and inspected, we'll email you to confirm receipt and let you know whether the refund has been approved. Approved refunds are processed back to your original payment method, or applied as a credit note to your trade account, within a few working days.

If you haven't received a refund yet, first check your bank or card statement again, then contact your bank or card provider — posting times vary. If you've done this and still have not received your refund, contact us at info@thebakingproduct.com.

Only regular-priced items may be refunded; discounted or clearance items are final sale.

We only replace items that arrive defective or damaged. To arrange an exchange, email info@thebakingproduct.com with your order number and photos of the affected item, and our team will coordinate collection and replacement.

To return a product, contact us first so we can advise on cold-chain handling and confirm a collection or drop-off at Office 15, Building 450, Road 1109, Tubli, Kingdom of Bahrain. You are responsible for return shipping costs unless the item was defective or delivered in error; where a refund is due, return shipping is deducted from the refunded amount.

Contact us at info@thebakingproduct.com or +973 17 77 3388 for any question related to refunds and returns.